GandiniBoutique.com is committed to providing a reliable and secure delivery experience for customers across Lebanon and worldwide. We work with trusted courier partners to ensure your order reaches you in good condition and on time.
To ensure a smooth delivery, please provide a complete and accurate delivery address and a valid contact number when placing your order. Errors or omissions may result in delays or failed delivery.
Domestic Delivery:
- Delivery Charge: A flat delivery charge of $5 USD applies to all orders delivered within Lebanon. The applicable charge will be reflected automatically at checkout.
- Delivery Timeframe: Orders are typically delivered within 3 to 5 working days.
- This timeframe typically starts on the next working day following your order placement, excluding weekends and Lebanese public holidays.
- Please note that delivery times are estimates. While we strive for promptness, occasional delays may occur.
- Processing and Delivery Schedule: Orders are processed and dispatched during standard business hours, Monday to Friday, excluding Lebanese public holidays.
- Delivery Notification: Our delivery partner may contact you by SMS or phone call one to two days before your scheduled delivery to coordinate receipt.
- Delivery Attempts & Order Cancellation:
- Our delivery partner will make up to three (3) attempts to contact you and successfully deliver your order.
- If delivery cannot be completed after three attempts — whether due to inability to reach you, an incorrect address, or refusal to accept the package — the order will be canceled.
- This timeframe typically starts on the next working day following your order placement, excluding weekends and Lebanese public holidays.
- Please note that delivery times are estimates. While we strive for promptness, occasional delays may occur.
International Shipping:
- Complimentary Shipping: Free shipping on all orders totaling 500USD or more.
- Shipping Fee: For orders below 500 USD, a flat-rate shipping fee of 50 USD will be applied upon checkout.
- Expected delivery time will be around 5 to 10 working days.
- This timeframe typically starts on the next working day following your order placement, excluding weekends and Lebanese public holidays.
- Please note that delivery times are estimates. While we strive for promptness, occasional delays may occur.
Order Confirmation
- Once your purchase is complete, you will receive an order submission email containing detailed information about your order and purchase.
Order Tracking
- Once your order has been dispatched, you will receive a notification with shipment tracking information.
- Use this to track your shipment and stay updated on your delivery status.
Delivery Notification
- Our delivery partner may contact you by SMS or phone call one to two days before your scheduled delivery to help coordinate a successful handover.
Delivery Attempts & Order Cancellation
- Our delivery partner will make up to three (3) attempts to contact you and successfully deliver your order.
- If delivery cannot be completed after three attempts due to factors such as inability to reach you or refusal to accept the package, the order will regrettably be canceled.
IMPORTANT DELIVERY INFORMATION
- Accurate Information: Successful delivery depends on the accuracy of the address and contact details provided at checkout. GandiniBoutique.com is not liable for delays or failed deliveries resulting from incorrect or incomplete information.
- Signature Upon Receipt: A signature from you or an authorized representative may be required upon receipt. Responsibility for the goods transfers to you, or your representative, at the point of signature.
- Insurance Coverage: GandiniBoutique.com insures all packages against theft and accidental damage during transit from our facility to your designated delivery address. This insurance coverage ceases upon successful delivery or signature confirmation.
- Delivery Timeframe Estimates: The provided delivery timeframes are estimates for informational purposes. While GandiniBoutique.com endeavors to meet these timelines, we are not liable for delays caused by unforeseen circumstances, severe weather, public holidays, peak demand periods (e.g., major sales events), or other factors beyond our direct control. Estimated delivery dates do not constitute a guarantee.
Policy Amendments & Rights
- Shipping Fees: GandiniBoutique.com reserves the right to implement, modify, add, or remove delivery fees for any order at its sole discretion. Current applicable fees will be displayed during the checkout process.
- Shipping Carrier Selection: The selection of shipping carriers is at the sole discretion of GandiniBoutique.com.
Order Cancellations (Pre-Delivery) applicable on Domestic Delivery for Lebanon market
- You may request to cancel your order at any time before it has been dispatched. Please contact our Customer Care team as early as possible, as cancellation cannot be guaranteed once processing has begun.
- Once an order has been dispatched or delivered, cancellation through this process is no longer possible. Please refer to our Returns & Exchanges Policy for returning items after receipt.
Acceptance of Policy
- By using the GandiniBoutique.com website or placing an order, you confirm that you have read, understood, and agree to be bound by this Shipping & Delivery Policy.
Contact Information
For any shipping or delivery enquiries, please reach out to our Customer Support team:
- Email: support@gandiniboutique.com
- Mobile / WhatsApp: +961 70 844 413